Knowledge Management, Organizational Memory and Transfer Behavior: Global Approaches and Advancements
Murray E. Jennex
Information Science Reference
Illustrated edition, 2008As the business community trends toward placing a greater priority and value conception on organizational knowledge management and memory, organizations worldwide are sharing an increasing urgency in the need for proven technologies and research-based practices to guide their efforts to preserve and realize competitive advantage from their organizational knowledge assets. Knowledge Management, Organizational Memory and Transfer Behavior: Global Approaches and Advancements is a comprehensive, international collection of first-rate research into the field of knowledge management. This book captures an in-depth knowledge base for academia and industry on the most current and useful concepts, applications, and processes relevant to the successful management of knowledge assets.
Chapter : Selecting the Right Knowledge Management Tools: Software Trends and Key Evaluation CriteriaGilles Balmisse, Denis Meingan et Katia Passerini (New Jersey Institute of Technology, USA)
In this chapter, we update earlier research on the state of the art Knowledge Management (KM) tools and present key evaluation criteria that can be used by organizations to select the applications that best meet their specific KM needs. We briefly describe tools currently available in the software industry to support different aspects of knowledge management and offer a framework for understanding how these tools are clustered based on the functionality they support.